Banking confidently during the
COVID-19 pandemic

Banking confidently during the
COVID-19 pandemic

At Comerica Bank, the well-being of our customers, employees and communities is our priority. We recognize that the public is very concerned about the Novel Coronavirus (COVID-19) and want to assure you that we are taking the necessary precautions. For more than 170 years, we have supported our customers through the hardships of world wars, the Great Depression, the Great Recession and many other monumental challenges, and we will continue to do so.

Comerica has extensive plans in place to handle situations such as this to ensure our customers’ funds remain protected and accessible. We have convenient and secure, 24/7 self-serve options1 to access your money and manage your accounts without making a trip to a banking center. Our goal is to help you manage your personal, family and business finances in the most convenient ways possible.


  

Personal


  

Business


  

Wealth

 

Changes to banking center hours & availability

While we recognize that our banking centers operate as vital resources in the communities we serve, we've temporarily adjusted our operating standards for the protection of our customers and to properly support our frontline workers and their families. To help ensure your safety and peace of mind when you visit and to help prevent the spread of COVID-19, the following measures are being implemented:

  • Banking center hours reduced
    • Banking Centers will close at 4:00 p.m. local time Monday through Friday.
    • ComeriMarts in Michigan will close at 6:00 p.m. local time Monday through Friday.
    • Opening times will remain the same for all locations.
  • Requesting an appointment
    • Appointments are strongly encouraged and can be requested for transactions or services that can’t be done via ATM, drive thru or Banker ConnectSM interactive teller machines. 
    • Lobby access in Michigan and Texas will be restricted; appointments are strongly encouraged, as lobby doors will be locked and customer access will be dependent on staffing levels at each banking center.
    • Lobby access in Arizona, California and Florida will be limited to an average of 3 customers at a time, depending on staffing levels at each banking center.
  • Personal space and protection
    • Masks are required. If you don't have one, we will provide a disposable one before you enter.2
    • Teller stations are equipped with plexiglass shields.
    • Distancing markers on the floor to ensure social distancing.

Please visit comerica.com/local to find the closest banking center, ATM or Banker ConnectSM interactive teller machine.

 

Temporary Shortage of U.S. Coins in Circulation

In mid-June 2020, the Federal Reserve announced that shutdowns caused by COVID-19 have caused a temporary nationwide shortage of U.S. coins in circulation, including those available to banks and businesses. During the time in which businesses were closed, consumers had few opportunities to use coin when making purchases, resulting in this supply shortage. Please visit our U.S. coin shortage page for more information.

 

Helpful Resources

1 Depending on internet availability. 2 If you have a medical condition that prevents you from wearing a mask, you may enter without one.